HOW do you tell the difference between a good luxury hotel and a great luxury hotel?
Seems the difference is in the details.
I checked into the Valley Wing at Shangri-La Singapore today, the most opulent accommodations in the luxury hotel and the place heads of state choose to stay when they’re visiting the island nation to engage in a little diplomacy.
In fact, just as we were arriving the last member of the Indian Prime Minister’s team was leaving after spending a couple of days at the Shang Singapore on the way home from that conference in Bali that Obama attended after stopping in Australia.
And those details I was talking about – you have the pillow you specifically requested waiting for you on the bed, there is a cable to plug your iPod into the room’s speakers, and a television in the bathroom stops you getting bored while you’re soaking in the tub.
There was also a little box with a teapot and a couple of cups waiting on the table in the living room, and my butler served a hot drink while another staffer completed the check-in process in the comfort of my own suite.
And the most thoughtful item, personalised stationery in the desk drawer.